Nonprofit Leadership: Top 10 Skills that CDOs of Tomorrow Will Need
The nonprofit landscape is ever-changing, yes. But, with major shifts coming in the next few years, Chief Development Officers (CDOs) or nonprofit leadership need to update the ways in which they approach their role.
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What are these shifts? They relate to regulation, technology, and attitudes that come with new demographics that will be part of the workforce.
First, let’s look at 6 major trends that will affect the nonprofit sector over the next few years.
6 Major Trends That Affect Nonprofit Leadership
- Artificial Intelligence and Machine Learning— Automation will be a major technological theme. Data will need to be refreshed, stored safely, and interpreted for insights. These will be enabled by AI ML.
- Privacy— Changing regulation across the world will make data harder to access. The public will have greater control over their own data. For this reason, organizations that rely on data will need a strategy to gain consent.
- Cybersecurity– With data privacy regulation on the rise globally, Personally Identifiable Information (PII) info will need greater protection. Thus, nonprofit leadership will need to budget for higher investments in cybersecurity.
- Changing Demographics at the Workplace— As Millennials & Gen Z dominate the workplace, work culture will undergo a massive shift. Further, these generations care about authenticity and solving problems on a global scale. They have non-linear career paths but want to work at organizations that stand for something meaningful.
- Social Media— This platform is here to stay. Channels may become more niche to serve the diverse interests of its users. They will also have a bearing on fundraising. Nonprofit leaders may see that giving is more fragmented, but there is a higher volume of smaller donations.“With the click of a ‘like button’, users will be able to make microdonations, a cent or even less.” says, Felix Hartmann, CEO of FundThis
- Tax Laws— Changing tax laws may reduce gift size and frequency especially among sporadic donors. Conversely, there will be an increase in the likelihood of Donor-Advised Funds.
These trends affect the role of the Chief Development Officers in many impactful ways. CDOs need to understand these trends so that they can get ahead of them. Thus, here are 10 top skills that nonprofit leadership will need in the near future.
10 Top Skills Needed to Stay Ahead of Nonprofit Leadership Trends
1. AI-Powered Data Modeling
Understanding the importance of data is only the first step. Nonprofit leaders should familiarize themselves with AI. Artificial Intelligence in data modeling, for instance, finds patterns among donors and prospects. Using wealth data analytics powered by AI gives you the ability to know the right “ask” amount for each potential donor.
2. Refine Precision Through Machine Learning
The old way of using your network, while still useful, is actually going to slow you down. Fortunately, this technology can speed things up. When you use analytics to generate insights regularly, machine learning can constantly improve your results.
For instance, AI allows you to find important patterns among your top donors. ML can refine these over time so that you have a precise formula for finding new donors just like your best ones.
Learn more about how you can use Artificial Intelligence to test and refine your email marketing strategy.
3. Evolve from CRM to CDP
CRM is yesterday’s news, CDP is going to be the next big thing. CDP or a Customer Data Platform gives CDOs the ability to unify paid and owned data, according to McKinsey.
Thus, nonprofit leadership needs to empower their team by integrating wealth, demographic, lifestyle, and affinities within a centralized CDP. This way, your team spends more time talking to the right people than spending time on administrative tasks.
4. Keep Up with Privacy Laws
The implementation of GDPR was a game-changer in Europe. This is a sign of things to come. Nonprofit leadership needs to keep up with changing privacy laws. When user consent becomes necessary for data, you will need a strategy to ensure that your donors remain connected to your organization.
5. Speak the Language of Cybersecurity
With PII data requiring more security, it is increasingly important to understand data collection, storage, and sharing. Nonprofit leaders will need to hire an in-house data security expert or work with qualified consultants. Further, you will need to be equipped to speak their language. This will help you ensure that your infrastructure meets industry requirements.
6. Build Relationships with Wealth Managers
With the new tax laws, donor attitudes may change over time. CDOs who move quickly to leverage wealth data analytics and technology will gain a larger share of wallet from competing causes. Similarly, building relationships with financial service professionals can help familiarize prospects with your cause. With the support of financial service professionals, you can gain traction on Donor-Advised Funds. This, in turn, creates a happy customer that continues their support for you.
7. Embrace Diversity
Millennials in the US are the most diverse generation to date. Therefore, nonprofit leaders must understand and embrace diversity. This means that cultural sensitivity has to be built into your leadership skills. Moreover, individuals have different intrinsic and extrinsic motivations, understanding what makes each one tick will create a harmonious workplace.
8. Lead with Authenticity
Leading with authenticity and passion are big draws for teams consisting of younger generations. For instance, motivating younger employees to give their all to your cause will be easier when they can see how much you believe in it.
9. Be Open to Learning
When it comes to the proliferation of social networks and the increasing dependence on technology, a younger workforce can prove to be a great asset. As a nonprofit leader, it is important that you are open to reverse mentoring from younger employees with respect to these areas.
10. Leverage Social Media
The benefit of fragmented donations over social media is the volume of donations. As a nonprofit leader, you need to look beyond your core donor on social channels. Further, activating potential donors online helps you create awareness that leads up to an actual conversation.
Using engagement metrics, you can understand how often to connect with members of your community. For example, some people don’t mind regular communications and outreach efforts. Others may be happy to donate but prefer infrequent contact.
How We Can Help
WealthEngine9 or WE9 is built to prepare you and your organization for the future. We leverage AI/ML to deliver automation. In fact, WE Screen enables you to add 50+ data points on each donor- data on wealth, lifestyle, demographics, interests, and affinities. These can be added to your database at the click of a button.
What’s more? With WE9, our industry-specific CDP will enable you to unify your data and make operation seamless for your team. When younger employees come in with convoluted career paths, you can rest easy that the learning curve on the platform is negligible.
Our modeling solutions help you answer specific fundraising questions.
What does this mean for your team?
With our holistic and seamless solutions, your team will not need to spend their hours on administrative tasks or learning how to use several different platforms. As a result, they can spend more time gaining deeper insights into your donors and building long-term relationships.
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