Success Story: Wealth Screening Helps Compassion International In Effort to Increase
Non-sponsored Program Revenue by 51%
Compassion International had its beginning in 1952 when Dr. Everett Swanson began to provide care for 35 children in an
orphanage in South Korea. Today, Compassion International reaches more than 675,000 children in 20 countries through donor
commitments of $32 each month. The goal for this year is an additional 75,000 newly sponsored children. A ten-member
development staff handles these donors as well as Compassion International’s donors for other non-sponsored programs.
Desiree Bustamente, Prospect Research Manager for Compassion International, shares information on the organization’s donor
acquisition and retention strategies. She says, “Word of mouth plays a key role in donor acquisition. We have about
1,000 volunteers around the country who speak on behalf of the organization.” Churches are also another great source for
first-time givers. For example, “Compassion Sunday” is an annual event held in churches around the country to make people
aware of the work Compassion International does – and to attract new donors. Besides personal requests, other first-time
donors are solicited through a Christmas campaign, statement stuffers, workplace giving and the website. Bustamente
adds, “Many first-time donors give through our website.”
Retention is another area of success for Compassion International. The current retention rate is just over 86% for
monthly sponsorships. Bustamente says, “Some of our sponsors have been with us for 20 or 25 years. A few even worked with
Reverend Swanson.” The organization sends the traditional acknowledgement letters to donors as well as targeted mailings
of Compassion International newsletters and magazines.
“We also have an in-house call center,” continues Bustamente. “A new donor receives a call from the center when his or her
gift is received. Also, if a child leaves the program, someone will call to let the donor know and try to match them
with a new child.”
“If a donor gives at a mid-level or major gift level, a major gift representative will call them to thank them and to ask
if the donor is interested in a meeting,” explains Bustamente. “Donors who give at a higher level receive reports on the
use of funds for their specific project such as healthcare or a boarding school, for example.”
Compassion International also sponsors tours for donors and prospective donors. Bustamente explains, “We encourage all
our donors to go see the children. It has such a strong impact on donors as well as the children.”
Compassion International’s non-sponsored programs tend to be less well known. For example, the organization has a leadership
development program that provides funding for sponsored children who graduate from high school to go on to college.
The child survival program works with birth mothers for the first five years of a newborn’s life. Compassion International
also runs an HIV/AIDS Program and provides disaster relief.
“Prospect research has done a lot to help us in these program areas,” says Bustamente. “Our current budget for our
non-sponsored programs is $10 million. That’s a 51% increase in funding since last year.”
With this increase, Compassion International development staff knew that they needed more donors. Bustamente says,
“First, we did a wealth screening and identified 40,000 with a potential for making a major gift. Since then, we have
landed some major gifts from this pool.”
“WealthEngine has given us hope. We have a lot of current donors in our database. These donors already have the
inclination. Now, I just have to gauge capacity through screening and prospect research,” sums up Bustamente.
Do you have a success story that you would like to share? Contact Kimberly Mullins at kmullins@wealthengine.com. |